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Americas

Brazil: English(Affiliate Common)
United States: English(Affiliate Common)

Europe, Middle East, Africa (EMEA)

EMEA:

Belgium,
France,
Germany,
Netherlands,
Spain,
United Arab Emirates,
United Kingdom
English(Affiliate Common)
Russia: English(Affiliate Common)

Asia Pacific

Japan(Business): English / 日本語
Japan(Residential): English / 日本語
Australia(NTT Com ICT Solutions): English
China: English / 簡體中文
Singapore: English
Malaysia: English
Philippines(DTSI): English
Hong Kong: English(Affiliate Common)/ 繁体中文
Taiwan: English(Affiliate Common) / 繁体中文
India: English(Affiliate Common)
Indonesia: English(Affiliate Common)
Korea: English(Affiliate Common)
Thailand: English(Affiliate Common)
Vietnam: English(Affiliate Common)
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Operations Management

One-stop Managed ICT Services

Based on ISO20000, we provide high quality ICT standard management service at 24 ⁄7 operation and maintenance system. Our staff could respond in either Chinese, English or Japanese.

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Service Item Content
One-stop Reception All the inquiries from our client such as system operation status, or contacts upon trouble-shooting are accepted by one reception window. And we offer to respond in either Chinese, English or Japanese.
System Monitoring With periodical Ping monitoring and SNMP monitoring, trouble and error is to be discovered swiftly. And function management enables monitoring upon system operation status.
Incident Disposal Key spot could be identified upon trouble, and system could be recovered instantly.
Problem Management To avoid and reduce incidents, we give reports on incident calculation and research results upon the causes of any trouble recurrence of the same device.
Reporting Periodical reporting and meetings are taken to manage incidents, system functions and operation conditions.
Structure Management Total management, revision record and maintenance information upon the physical structure, logical structure as well as system settings of the client’s IT information system are available.
 

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